Your customers don't care which tool your team uses. they just want an answer, fast and they want your agent to already know what happened last time. Leadonspot pulls WhatsApp, email, calls and live chat into one inbox, drafts the reply with AI before your agent even opens the ticket and tracks every SLA automatically. so support feels instant, not improvised.
Support workspace
Support Command Center
Open Tickets
142
-18%
Avg. First Response
1m 42s
-46%
SLA Compliance
98.6%
+3%
CSAT Score
4.8 / 5
+0.4
Average time to first reply once AI drafts a suggested response for the agent.
Tickets resolve 2.4x faster when agents work from one inbox instead of five apps.
Four in five AI drafted replies are sent with little to no edits from the agent.
WhatsApp, email, SMS and live chat conversations all land in a single queue.
Share of tickets resolved inside their SLA window, tracked automatically per conversation.
Average CSAT score collected automatically after every resolved conversation.
The reality today
Context is scattered. Decisions are delayed. Opportunities slip.
The Support Problem
A customer messages on WhatsApp about a delayed order. An hour later they email the same question because no one replied. That evening they call in, frustrated and get an agent who has no idea the first two conversations ever happened.
Support teams don't fail customers because agents don't care. They fail because the same customer's issue is scattered across a WhatsApp Business app, a shared email inbox, a call log and a live chat widget. four tools, four histories, zero shared context.
Agents spend the first two minutes of every conversation just figuring out what the customer already told someone else. Replies get drafted from scratch every time, even for the tenth time this week someone's asked about a refund policy. SLAs get missed not because agents are slow, but because no one can see the clock is running.
How It Works
Every conversation moves through the same intelligent flow, whether it starts on WhatsApp, email, or a phone call.
A customer messages on WhatsApp, email, live chat, or calls in. Leadonspot creates a ticket instantly and attaches their full history.
AI reads the message, tags the issue type. billing, delivery, technical. and sets a priority based on urgency and sentiment.
The ticket routes to the right agent or team based on issue type and workload, with an instant notification and the customer's full context.
AI drafts a suggested reply using the customer's history and your knowledge base, ready for the agent to review, edit, or send as is.
The agent sends the reply from the same shared inbox, on whichever channel the customer messaged in. no tab switching required.
Any follow up message from the customer, on any channel, threads into the same ticket automatically, keeping the conversation in one place.
The agent marks the ticket resolved, a CSAT survey goes out automatically and the SLA clock stops. logged for reporting.
Built for Support Teams
Not five tools stitched together. one workspace built around how support actually gets done.
WhatsApp, email, SMS and live chat all land in a single, unified queue. with full conversation history attached to every ticket.
Inside Omnichannel Inbox
LiveSave and reuse answers to the questions your team gets asked every day, with one click instead of a rewrite.
A searchable library of answers that both agents and AI draw from, so replies stay accurate and consistent.
Automatic SLA timers on every ticket, with escalation alerts before a deadline is missed, not after.
AI drafts a suggested response for every incoming message, grounded in the customer's history and your help center.
Every past ticket, call and message for a customer is visible in one timeline, no matter which channel they used.
AI for Support
Not a chatbot that frustrates customers. intelligence that makes your agents faster.
AI drafts a ready to send reply for every ticket, pulling from the customer's history and your knowledge base.
Every message is scored for tone, so frustrated or at risk customers get flagged and prioritized automatically.
Long threads and call transcripts are condensed into a short summary, so agents catch up in seconds, not minutes.
AI reads urgency signals in the message. outage, refund, churn risk. and queues the ticket ahead of routine questions.
See It In Action
The same inbox an agent works from all day is the same view a support manager uses to track SLA health. live, not reported after the fact.
Customer Support
Open Tickets
142
-18%
Avg. First Response
1m 42s
-46%
SLA Compliance
98.6%
+3%
CSAT Score
4.8 / 5
+0.4
Flow
Connected Channels
Every channel a customer uses to complain, ask, or follow up feeds into the same ticket. no channel hopping, no lost context.
The channel most customers reach for first. every WhatsApp message becomes a ticket with full history attached and agents reply without leaving the inbox.
Support emails thread into the same ticket as every other channel, so a customer who emails after messaging never has to repeat themselves.
Reach customers with low data connectivity through SMS, with replies and follow ups logged to the same conversation history.
Power SMS and voice notifications at scale, with delivery status and replies synced straight into the ticket.
Support calls are recorded, transcribed and summarized by AI automatically, so a phone call leaves the same trail as a chat message.
Website visitors get instant help through live chat, with the full conversation carrying over into the shared inbox if it needs a human follow up.
Before & After
The support desk a team gets when every channel and every history live in one place.
Without Leadonspot
Support, By Industry
The same omnichannel inbox, tuned to the questions and SLAs that matter in your industry.
Frequently Asked Questions
Join support teams using Leadonspot to answer faster, track every SLA and turn every conversation into a customer who comes back.
Solutions
Sales, support, marketing, and enterprise. each with its own workflows and AI.
